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Take a typical gift from your visit to Salamanca leaving us your review (applicable to private visits)

Tu guía en Salamanca
Tu guía en Salamanca
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Have you doubts?

Frequent questions

Search and reservation

Book an activity online and receive the confirmation email as follows:

• Find an activity. Click on “Book your visit”

  • Choose a date on the calendar, and start time (if necessary).
  • Fill in the required data. <You can go forward with “Next” or go back with “Previous”
  • Check your order. Click on “Request visit”
  • You will receive a confirmation email automatically. If not, check spam, or contact us.

We offer different prices depending on the activity and the type of participants (eg children, students, adults or retirees). You can see the available rates by selecting the number of participants on the page of any activity. Unfortunately, we are unable to offer any other type of discounts.

For some of our activities, children up to 12 years old do not pay. If this is the case for the activity you are interested in, select the number of children. For capacity control, it is necessary to know the exact number of participants. A supporting document must be shown at the time of carrying out the activity. If said document cannot be displayed, the remaining amount must be paid.

Our website shows the current availability of all activities.

Thanks to the colors of the calendar, you will see which dates and activities are still available. The days marked in black are available, so you can book your activity on those dates.

The days marked in gray indicate that the places for that activity are sold out, that the activity has been canceled or that it is not open to the public on those dates.

Please note that the availability information will only be reliable if you enter the exact number of participants for whom you wish to book the activity, as availability may vary depending on the number of participants you select.

Information about the activities

Each activity page has a section detailing what is and is not included. You can send us a message if you still have questions after checking this list.

To see the restrictions and requirements of an activity, see the sections indicated on the activity page.
If you can’t find the information you’re looking for on our website, please contact us.

Group size may vary depending on the activity. A number that allows personalized attention is always ensured. The minimum number of participants in group visits is 5 or 8, depending on the visit. All activities offered are public. To make a reservation for a private group, go to the “Private Visits” or “Groups” section. The size of the group, in this case, will be the number of participants in it.

The number of participants in both public and private groups may vary according to the guidelines established by the public administration.

Before booking

You can find the duration under the activity title.

To check the start time, select the desired date, and the hour/s at which the activity begins will appear.

after booking

You will find the duration and start time in your reservation email.

The “In Detail” section of each activity page includes a description of the full itinerary. If you are browsing our website, click on “+” to read the full text. If you prefer to customize the itinerary, consult the section “Private visits”.

Reserve confirmation

All activities offered to the general public are confirmed immediately. This means that you will receive a confirmation email from YOUR GUIDE IN SALAMANCA via email as soon as you have made the reservation. For group visits, you must wait for the final confirmation from the company that the minimum number has been reached to carry out the guided tour.

The coupon/email includes the details of your reservation and important information such as: pick-up or meeting point, date and time, instructions on what to bring to the activity and other information of interest.

It is not necessary to bring the printed email. In fact, we urge you not to print it, and thus contribute to the protection of the environment. Just show us the confirmation on your mobile when you start the visit.

Most of the activities are confirmed automatically with a voucher that is sent to you immediately after your reservation. Please check your spam folder as sometimes our message can be found there.

If you want to receive the email again, write to us.

Meeting and pick up point

Before booking

You can check the information about the meeting point on the activity information page.

after booking

You can check the details of the meeting point in the confirmation email of the visit.

If the information is not detailed enough, you can contact us.

The client will arrive at the meeting point or pick-up place by their own means.

Collection is scheduled for all private visits. Collection is scheduled for all private visits. If you need us to pick you up at your hotel for any of the other activities, please contact us.

The day of the activity

First of all, call us or write to us at 696891702.

Normally 5 minutes of courtesy are expected. From there the activity will begin.

We recommend showing up at the meeting point a few minutes before the scheduled start time of the visit.

First, check the meeting point information in your email. Pressing “How to get there” will open a route to the meeting point on Google Maps.

If you still have questions, call us or write to us at the number: 696891702.

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The duly qualified guide will accompany the group throughout the tour. In case of any variation in any activity, you will be informed as soon as we know about it. Any of the places provided may be replaced by others of similar characteristics as long as it is due to special circumstances or force majeure.

The abandonment or separation of the group during the visit implies the loss of the right to claim.

There may be waits when accessing some monuments.

Make sure you are at the correct meeting or pick-up point and at the agreed time.

If you still can’t find the guide or driver, call us or write to us at 696891702.

reservation management

Add participants to a reservation:

To add participants you must make a new reservation for the additional participants.

Remove participants from a reservation:

Send us a message and we will modify your reservation. Take into account the cancellation policy. In addition, some activities require a minimum number of participants.

You can change the date and/or time of a reservation automatically from the confirmation email as long as the change occurs before 48 hours from the start of the activity.

Cancellation

If your activity starts in more than 48 hours, you can cancel your reservation automatically from the confirmation email.

If you cancel a reservation, we will confirm the cancellation by email. Check your spam folder if you don’t get an instant confirmation

You will find the cancellation policy for your experience in the confirmation email and on our website.

Payments

Contact us by email: info@tuguiaensalamanca.com. Provide us with the information that appears on the gift card/card and which of the activities/visits you want to book.

Payment will be made at the time the guided tour begins. The payment method is in cash, or by BIZUM. Regarding visits organized for groups, or whenever it is necessary to issue an invoice to the client, the billing information will be provided to TU GUÍA EN SALAMANCA. Payment, in this case, will be made by bank transfer in the days prior to the visit.

Personal data and privacy

YOUR GUIDE IN SALAMANCA does not store personal data. We use the information given solely for the offer of the service we offer. You can consult more information about it in our privacy section.

You can unsubscribe from our emails by clicking on the link at the bottom of our newsletter

You should know that you cannot do without assistance emails. YOUR GUIDE IN SALAMANCA will continue to use your personal data to send you reservation confirmations and other important news that affect your activities, etc.

Feel free to contact us if you continue to receive promotional emails after unsubscribing or if you have any other questions.

About Your Guide in Salamanca

YOUR GUIDE IN SALAMANCA is an online portal to book guided tours, private tours, to the province, tailor-made trips through Castilla y León and endless activities to do during your next vacation or weekend getaway. We work mainly in Salamanca, and in Castilla y León and province on demand.

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