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Privacy policy

With this Privacy Policy we comply with current legislation on data protection and services of the information society and electronic commerce. TU GUIA EN SALAMANCA, treats personal data when provided to us through tuguiaensalamanca.com, hereinafter, the Web.
The data you provide us when browsing the Web will be under the application of this Privacy Policy, together with other Conditions of Use of the Web, when they exist. The privacy policy may be modified, but it is your responsibility to read it periodically, since the one in force at the time of use of the Web will be applicable.

        TUGUIAENSALAMANCA is responsible for the processing of your personal data.
        If you need it, you can contact us at info@tuguiaensalamanca.com or by phone: +34 696891702
        Principle of legality, loyalty, and transparency: We will ask for your consent for the processing of personal data for the different purposes of which we transparently inform you when necessary. We will not send marketing communications unless you ask us to. We do not offer or sell personal data.
        Principle of data minimization: Only strictly necessary personal data will be requested to carry out the contractual relationship and for the defined purposes.
        Principle of limitation of the term of conservation: Personal data will be kept for the time necessary depending on the purpose. The legal minimum will be kept, when it exists, or 2 years from the last use, if you have not used your cancellation right before.
        Principle of integrity and confidentiality: The data will be treated with adequate security and guaranteeing total confidentiality and safeguarding. We take every precaution to prevent unauthorized access.
        On the Web we can collect the following personal data:
        Data that can identify the user: name, email and telephone number; bank details in order to make the payment, and other data such as the IP address of the computer or mobile device, as well as the information we obtain through cookies. For more information see the cookie policy.
        You must read the privacy policy before you start browsing the Web. You are responsible for ensuring that the personal data you provide us are true and accurate, and for communicating any changes to them.
        We can collect or receive your data through our websites, forms, using cookies, always by the interested user and through consent in the cases that apply.
        The legal basis for the processing of your personal data may be:
        — User consent
        The legitimate interest of TU GUIA EN SALAMANCA to be able to offer the service to the interested party (response to user requirements and booking of activities, guided tours, etc.) and allow the operation of our websites through technical and functional cookies. Sending commercial communication to the user via email, phone number or other media in relation with the services of TU GUIA EN SALAMANCA provided that the User has allowed the treatment of personal data.
        — Compliance with legal obligations that entail the processing of personal data
        On the form, required fields are indicated by asterisks.
        — The data we request is necessary to provide the service you have requested.
        Personal data may be processed by reliable data processors (third parties) on behalf of TU GUIA EN SALAMANCA. Your data will also be transferred when there is a legal obligation.
        Our website has links that lead to other websites. When following one of these links, you must consider the privacy policies of each of the websites you access, so we are not responsible for them. Please review those policies before submitting personal data to these websites.
        Any content you send to our social networks is public and can be seen by anyone, so we recommend that you take special care when giving personal data, since we are not responsible for the actions of users. From the TUGUIAENSALAMANCA website we recommend that you do not provide any personal information.
        According to the principle of limitation of the retention period, personal data is only kept for as long as we need it for the purpose described in each case, to satisfy your needs or to comply with our legal obligations. The personal data provided will be kept as long as the relationship is maintained and you do not request their deletion, they will be kept in accordance with the established legal terms, when it exists, or two years from the last use of the same. When we no longer need to use your personal data, it will be removed from our databases.
      9. YOUR RIGHTS
        The interested party can exercise the following rights:
        Right to information and transparency: You have the right to receive clear, complete, transparent, and easy-to-understand information about how we use your personal data and about your rights. You have such information in this Policy.
        Right of access: You have the right to be able to access the personal data that we have about you (with certain limits). You should be aware that a reasonable fee may be charged to cover the administrative costs incurred as a result. Unfounded, excessive, or repetitive entitlement requests may not be honored. To exercise this right, contact us.
        Right of rectification: You have the right to have your personal data rectified when they are inaccurate, no longer correct or complete. To exercise this right, contact us.
        Right to erasure/right to be forgotten: In some cases, you will have the right to have your personal data erased or removed. Although it is not an unconditional right, since there may be legal or legitimate reasons to maintain them. To exercise this right, contact us.
        Right to withdraw consent when data processing is based on consent. You can withdraw your consent to the processing of your personal data when the processing is based on your consent. The withdrawal of consent will not affect the legality of the treatment based on the consent prior to its withdrawal. If you wish to withdraw your consent, please contact us.
        Right to file a claim with a control authority: You have the right to report the privacy and data protection practices of TURISMO DE SALAMANCA to the Spanish Data Protection Agency. Contact us by any of the means indicated below before filing a claim with the competent data protection authority.
        Right to data portability: You have the right to transfer data from our database to a different one, but it is only possible to exercise this right with respect to data that you have provided, when the treatment is based on the execution of a contract or on your consent, and the treatment is carried out by automated means.
        Right to limit processing: You have the right to request the temporary blocking of the processing of your data. When exercising this right, the processing of your data will be subject to limitations, so they can be stored but not used anymore. This right can only be exercised in certain circumstances defined by the RGPD, which indicates:
        That the interested party challenges the accuracy of the personal data, during the period that allows the person in charge to verify the accuracy of the same.
        That the treatment is illegal and the interested party opposes the deletion of the personal data and requests instead the limitation of its use.
        That the person in charge no longer needs the personal data for the purposes of the treatment, but the interested party needs them for the formulation, exercise or defense of claims.
        That the interested party has opposed the treatment under article 21, paragraph 1, while verifying whether the legitimate reasons of the person in charge prevail over those of the interested party.
        If you wish to exercise this right, please contact us. To process the request, we may ask you to prove your identity.
        If you have any questions about the way in which we treat and use your personal data or wish to exercise any of the rights described, you can contact us at info@tuguiaensalamanca.com or by phone +34 696891702.
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